Customer Service
Return Policy
Most unused and uninstalled items may be returned within 30 days of delivery after QuickShiftParts issues an RMA number. This page explains what qualifies, how to start a return, who pays return shipping, and when refunds are processed.
Effective June 29, 2026
30-Day Return Window
Return requests for most products must be opened within 30 days of the delivery date. Items must remain unused, uninstalled, complete, and in original packaging unless the return is for a verified damaged, defective, or incorrect item.
Return Requirements
- Return request is opened within 30 days of delivery.
- Item is unused, uninstalled, and in new resalable condition.
- Original manufacturer packaging, manuals, accessories, hardware, and protective materials are included.
- A QuickShiftParts RMA number is issued before the item is shipped back.
Items We Cannot Accept
- Installed, used, modified, painted, cut, or damaged items.
- Electrical or electronic parts that have been plugged in, powered on, programmed, or installed.
- Custom, special-order, clearance, final-sale, or discontinued items unless they arrived defective or incorrect.
- Returns missing manufacturer packaging, serial labels, instructions, hardware, or included components.
How to Start a Return
Request an RMA
Email support@quickshiftparts.com or call +1-800-601-6561 with your order number, the item you want to return, the reason for the return, and photos if the item is damaged, defective, or incorrect.
Wait for return instructions
We will review eligibility and send a Return Merchandise Authorization number with the correct return address and packing instructions.
Pack and ship the item
Use the original packaging when possible, place the item in a shipping box, and use a trackable carrier. Do not write directly on manufacturer packaging.
Refund review
After the return is received and inspected, eligible refunds are issued to the original payment method. Your bank or card issuer may need additional time to post the credit.
Return Shipping
Customers pay return shipping for preference, fitment choice, or buyer-remorse returns. QuickShiftParts will provide a prepaid label or other resolution when the return is due to our error, an incorrect item, or verified shipping damage.
Refund Timing
Once the return is delivered and inspected, eligible refunds are usually submitted within 5 to 7 business days. Original outbound shipping charges may not be refundable unless the issue was caused by QuickShiftParts or the carrier.
Damaged or Missing Items
Contact support as soon as possible if a package arrives damaged, has missing parts, or does not match your order. Keep the product, packaging, labels, and photos until support confirms the next step.
Exchanges, Warranties, and Fitment
The fastest way to exchange an item is usually to return the eligible item for a refund and place a new order for the correct part. If support recommends a direct exchange, we will include those instructions with the RMA.
Manufacturer warranty claims may require photos, diagnostic details, proof of installation, or inspection by the manufacturer. Warranty coverage is controlled by the manufacturer's terms and is separate from the 30-day return window.
Always confirm fitment before installation. Installed parts normally cannot be returned unless QuickShiftParts supplied an incorrect item or the part is verified defective under the applicable warranty process.
Payment Disputes and Unpaid Orders
A bank dispute or chargeback is not a substitute for an RMA return. If you ordered a product and the product was shipped or delivered, a payment reversal, failed settlement, insufficient-funds return, or chargeback does not authorize you to keep the merchandise without payment.
Unless QuickShiftParts confirms a different written resolution, customers must either pay the unpaid order balance or return the merchandise according to our written return instructions. Refunds, provisional credits, or reversed payments may be re-invoiced, disputed with evidence, reversed, or referred for collection when merchandise is retained without payment or an approved return.
If the transaction was unauthorized, the item was incorrect, or the shipment was damaged, contact support promptly with your order number and evidence so we can investigate under our Terms of Service and this Return Policy.
Need Help With a Return?
Include your order number and a short description so support can route the request quickly.